NJM Insurance Group
Claims Information Service Rep
Hammonton, NJ
Oct 24, 2024
Full-time
Full Job Description

Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Workers’ Compensation Department for a Claims Information Service Representative who will play an important role in helping to make sure our customers have a positive experience working with us.

With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey.

Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!

The scheduled hours for this position are Monday through Friday 8:45am to 5:00pm.

This opportunity is based out of the NJM Hammonton, NJ office.

Job Responsibilities

  • Answer calls from internal and external customers using excellent customer service skills and provide accurate information.

  • Process incoming First reports of accident via telephone, email and fax accurately and expeditiously.

  • Providing excellent customer service to all callers by demonstrating professional courtesy, conveying empathy, and actively listening to all questions and concerns.

  • Assisting the caller with their inquiries in an accurate, efficient, and comprehensive manner while striving for first call resolution.

  • Screening all calls and deciding what can be handled at the CIS level and transfer calls when appropriate to the right personnel.

  • Accurately complete authorization requests, directing them to the appropriate personnel.

  • Complete callbacks in a timely manner, documenting calls and results in computer correspondence.

  • Navigating multiple computer systems simultaneously to access and document appropriate information.

Required Qualifications and Experience

  • Accuracy and the ability to pay close attention to detail

  • Excellent customer service and phone manners

  • Data entry skills

  • Bilingual English/Spanish is preferred

  • Proficiency with Microsoft Office Suite software programs including Outlook and Word

Salary: $38,000 - 45,000 annually. Salary is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

PDN-9d519a5d-1952-4c83-9b84-ace12d4c2970
Job Information
Job Category:
Insurance
Spotlight Employer
Related jobs
Payroll
Laurel Highlands School District
All letters of interest should be sent or delivered to Office of the Superintendent, Attn: Kim Pegg, 304 Bailey Avenue, Uniontown PA 15401 no later than Friday November 22, 2024.
Nov 14, 2024
Uniontown, PA
MENTAL HEALTH THERAPIST
Healthways Inc.
Apply at:501 Colliers WayWeirton, WV 26062or call 304-723-5440 ext 123for additional informationHealthWays, Inc. is anequal opportunity employer
Nov 14, 2024
Chester, WV
Maintenance Mechanic
Joint Municipal Authority of Wyomissing Valley
Maintenance Mechanic The Joint Municipal Authority of Wyomissing Valley, Berks County, is accepting applications for the Position of Maintenance Mechanic. Applicants must have a Class B Type 1 license...
Nov 14, 2024
Reading, PA
©2024 TalentAlly.
Powered by TalentAlly.
Apply for this job
Claims Information Service Rep
NJM Insurance Group
Hammonton, NJ
Oct 24, 2024
Full-time
Your Information
First Name *
Last Name *
Email Address *
Zip Code *
Password *
Confirm Password *
Create your Profile from your Resume
By clicking the Apply button, you agree to the terms of use and privacy policy.
Continue to Apply

NJM Insurance Group would like you to finish the application on their website.