Do you want to join a dynamic group that contributes to the overall success of process improvement within the organization? Join NJM Insurance Group’s West Trenton Medical Claims Services (MCS) as a Business Process Associate. This role supports business process improvement initiatives within the unit and requires expertise in PIP, Workers’ Compensation, and/or General Claims. The ideal candidate will be a Subject Matter Expert (SME) with a comprehensive understanding of existing processes and the ability to identify, design, and implement improvements.

Job Responsibilities:

Triage BPU Support Tracker, record production issues, and collaborate with IT/Production Support/external vendors for resolution.
Provide updates to impacted departments regarding production issues and workaround processes.
Understand departmental processes and technology solutions to identify business workarounds.
Analyze process improvement suggestions, determine impacts, and collaborate with departments to implement improvements.
Work collaboratively within cross-functional teams.
Participate in root cause analysis to identify process or solution deficiencies.
Analyze and solve problems and communicate process or solution improvements.
Apply business analytics, analysis, and process improvement methodologies.
Create and maintain department process flows (e.g., Visio diagrams) and ensure documentation completeness.

Required Qualifications and Experience:

Strong decision-making and time management skills.
Excellent verbal and written communication skills.
Solid analytical, problem-solving, and organizational skills.
Team player with the ability to work collaboratively.
Understanding of business analysis and process improvement methodologies.
Ability to function in a fast-paced environment and adapt quickly to changing needs.
Self-starter with the ability to self-educate using available resources and manage multiple tasks and projects.
Insurance industry knowledge, preferably in Workers’ Compensation, Personal Injury Protection (PIP), and/or General Claims.
Some travel to NJM’s Hammonton and Parsippany locations (less than 10%).
Proficiency in MS Office, including Word, Excel, PowerPoint, and Visio.

Preferred:

Knowledge in systems such as ClaimCenter, OnBase, AgilePoint, Inspire, and DecisionPoint.
Experience with Agile methodologies.

The salary range for this role is $49,800 - $62,800. Compensation is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.