JOB TITLE: Business Operations
JOB LOCATION: Boston, MA
WAGE RANGE*: 58 -62/hour
JOB NUMBER: 35852568

REQUIRED EXPERIENCE:

Business analysis, process mapping, product owner procedures and/or testing experience will be considered.
Strong communication and problem solving skills.
Proven experience working on a team.
Group Billing and/or Group Claims
Critical Illness, Accident, Hospital Indemnity or similar product lines supporting Worksite or Employee Benefit businesses.
5+ years of experience in a Product Owner, Business Analyst, Business Consultant, or similar role
Experience working with user stories, requirements and business flows
Experience working with internal and external teams in an Agile/SCRUM methodology
History of working on customer experience and the associated requirements to deliver for Worksite Customers
Experience delivering results while navigating highly complex matrix relationships
Excellent written and verbal communication skills, including the ability to effectively present complex information clearly, and appropriately handle sensitive information
Extremely organized and detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced demanding environment
Proven ability to collaborate cross-functionally with business and technology to influence outcomes
Ability to think out of the box and lead by influencing and collaborating with others instead of using authority
Demonstrate technical and business acumen, as well as agility and resiliency with changing business priorities, and strong follow through
Actively engaged solution and change agent who can clearly articulate challenges and establish a path to get from point A to point B

JOB DESCRIPTION

Seeking experience business analyst and product owner candidates with experience on group level billing and claims for employee benefit businesses. Experience putting the customer experience lens into the mix when working on solutions. This role will partner with multiple parties to be the primary owner of requirements and user stories for all personas who will be digitally enabled and working to test and deliver capabilities to operations teams. Ability to work in a team environment in a large program and come to speed quickly. Under general direction , responsible for performing complex research and analysis to support business operations - presenting findings to manager or project leader. Determines best practices and suggests how to improve current practices. Develops recommendations to solve problems and issues related to business operations and communicated with other departments as necessary. May perform special projects upon request and oversee the work of less experienced consultants and specialists.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.