REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. 

Come shape the future of the outdoors. 

Our team seeks a Bike Shop Mechanic to create a better outdoor experience by offering knowledge, giving recommendations, and engaging with customers daily. This job contributes to REI’s success by assembling, servicing, and maintaining all rental bikes, equipment, and supplies to REI and manufacturer standards. The Bike Shop Mechanic uses customer service skills and industry knowledge to assist guests in person and on the phone. The Bike Shop Mechanic is responsible for completion of daily tasks and monitoring all bike shop inventory. This role models and acts in accordance with REI’s guiding values and mission. Are you ready to discover better with us?

How you will be successful: 

• Execute shop services meeting or exceeding customer and REI expectations for quality and safety standards. Assemble, service and repair action sports equipment to REI and/or manufacturer standards. 
• Provide exceptional customer service by assessing customer needs, checking in and out shop and rental equipment per REI standards. 
• Assist with maintaining equipment and ensure a clean, secure and safe work environment. 
• Reports significant quality and safety issues and inventory needs to the bike shop supervisor or manager. 
• Helps create a positive customer experience, including fitting bikes. 

• Delivers bikes to rental customers/guests at offsite locations. 
• Maintains rental bikes at all “onsite” locations. 
• Facilitates day tour and multi-day tour guide needs (loading & unloading etc.) 

Bring your passionate, authentic self. 

You live and breathe REI tools and equipment. You're a builder. You're a safety maven. Customers consult Bike and Ski Shop Mechanics to confirm that their equipment is fitted correctly and maintained. Thanks to your knowledge of REI products and services, you'll stay ahead of the trends and share that knowledge with customers. Join us in seeking, creating, and building new ways to work.  

Your qualities: 

• Able to learn technical skills and demonstrate proficiency while in role. 
• 1-2 years bike shop mechanic experience  
• 2+ years customer service experience (preferred) 

• 2+ years industry experience (preferred) 
• Effectively partners with others on one's own team and across REI for the achievement of business goals. 
• Flexible in one's viewpoints and positions in order to help the direction taken by others at REI. 
• Uses business knowledge, innovative thinking, and sound judgment in problem solving. 
• Consolidates information from various sources including feedback from others to reach sound choices. 

• Considers the ultimate impact of outcomes and actions on internal and external customers. 
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work. 
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals. 

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.   

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  Click here for a detailed overview of benefits plans by employee profile.