Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
PURPOSE STATEMENT
Captain will provide excellent customer service to all guests at both on-site and off-site locations, in a timely manner and with a positive attitude.
KEY ACCOUNTABILITIES/OUTCOMES
- Provide excellent service to all Rich's guests
- Knowledge of the menu, in order to provide proper descriptions to guests
- Oversee all servers/bartenders and assist the Manager on Duty with delegating job assignments
- Assist with training new servers/bartenders on proper procedures and customer service standards
- Oversee and assist with setup and break down of tables, chairs, linen, china, silverware and glassware; clean and polish silverware/glassware
- Responsible for the closing of events and final walk through
- Appropriately fulfill customer requests during an event
- Maintain exemplary food handling, safety and operation practices
- Ability to carry trays of food or beverages
- Load, and unload catering trucks and vans for off-premise events
- Proper communication and a timely response for availability and scheduling
This is considered a part-time position because we cannot guarantee 40 hours every week.
KNOWLEDGE/SKILLS/EXPERIENCE
- High School Diploma or GED required
- Minimum of 2 years experience as a banquet server and bartender with an established banquet facility
- Direct customer service experience
- Ability to work various shifts primarily nights/weekends
- Able to stand for extended periods of time and lift up to 50 lbs
- Leadership experience preferred
- Able to multi task in a fast paced environment
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at hrhelp@rich.comif you need assistance completing this application or to otherwise participate in the application process.
