Client: Banking/ Financial

Job Title: Customer Service

Job Location: Roanoke, VA 24019

Job Duration: 9 months (Conversion to FTE)

Job Description:

• Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances.
• Identify opportunities to improve loan servicing process within established procedures. Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing.
• Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area.
• Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals.
• Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers.

Top Skills:

• Loan Documents review
• Customer Service