Location(s):

• Remote - United States, US

Line Of Business: Technology Services Group(TSG)

Entity: Moody's Shared Services(MSS)

Job Category:

• Engineering & Technology

Experience Level: Experienced Hire

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At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Moody's External Website Posting:

Entity: Moody's Shared Services, Inc.

Title: AVP-Systems Engineer

Location: 7575 Gateway Blvd, Suite 300, Newark, CA 94560

Duties: Design Scope and Charter for IT Service Governance and lead the implementation of the Service Governance Practices. Ensure the governance of stakeholders and Major Incident communication. Lead Major Incident Management for AMER region. Build, review, and maintain the best practices and drive adoption of Critical Incident Management. Design business processes for products and IT service offerings. Design policies and governance structure for effective product delivery. Measure performance of operational processes and tools. Define and assist with KPIs and critical success factors, including SLAs, OLA, and UCs, for SM processes. Develop and maintain a strategic improvement roadmap to ensure end goal stays within customer service level agreement. Lead evaluation and selection of new and emerging tools and techniques related to Service Management. Lead process improvement work and provide guidance and coaching to support teams on process documentation. Conduct monthly service governance review of product operational framework, provide benchmarks and data analytics to help business compare performance across various stats, and derive Service Improvement plans. Conduct brainstorm sessions for gap analysis, document as-is process, and design tool automation. Conduct dry runs of end-to-end process to ensure customers' issues are managed within agreed service levels. Provide operational support for SM tools, including ServiceNow, PagerDuty, integration tools, and monitoring tools. Design and document operational production support readiness training documentation. Conduct mandatory hands-on training with all cross functional teams. Deliver onboarding session to new employees on existing and new processes. Domestic and international travel required approximately 10% of the time.

Requirements: Requires a Bachelor's degree in Business Administration, Management Information Systems, or a closely related field plus at least seven (7) years of experience planning and executing ITSM Framework, Business Process Improvement or Business Process Management. Full term of experience must include the following: implementing ITIL framework; using ITSM tool chain such as ServiceNow, BMC Remedy, PagerDuty, Logic Monitor, ManageEngine, Prometheus, Zenoss, SolarWinds, Nagios, or related tools; applying knowledge of Incident, Event, Problem, and Change & Release management lifecycle; implementing CMDB; using knowledge management tools (KB article, SOP, Runbook creation); working with IT environments, cloud technologies (AWS & Azure), automation toolset (Workato, Tableau, Qlik, and Automation Anywhere), and performance measurement tools; working with business capability models, ISO governance, and IT compliance methodologies; performing IT Project Management; and using workflow design tools such as Visio, SmartDraw, or LucidChart. Intermediate ITIL Certification. Domestic and international travel required approximately 10% of the time.

For US-based roles only: the anticipated hiring base salary range for this position is $168,397 to $202,650, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

To apply please submit resume through careers.moodys.com or via e-mail at hrbox28@moodys.com. Please refer to Job Ref. 6948.

For US-based roles only: the anticipated hiring base salary range for this position is $168,397 - $168,397, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Moody’s Corporation is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.

VEVRAA Federal Contractor

We Request Priority Protected Veteran and Disabled Referrals for all of our locations

Please contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.