Job Overview
This position will be a key contributor to our Arrowstreet’s Technical Services team, and a direct Operations support team member for our Infrastructure, Cloud, Security and Automation teams. The Systems Administration Engineer will work with a team that is responsible for the daily operations and level 2 support of all Infrastructure platforms at Arrowstreet Capital. The Systems Administration Engineer will work closely with internal teams to provide monitoring, patching, backup, auditing and troubleshooting support. This position will be responsible for the refining the support process, documentation, workflow, SLA Targets, and additional responsibilities the team will take on. The Systems Administration engineer will ensure the availability, stability and integrity of IT systems that support the company.
The Systems Administration Engineer will be responsible for support of an environment consisting of Dell and HP servers, VMWare ESX/VRA/VDI, Rubrik, and Microsoft Active Directory / Exchange. The Systems Administration Engineer will work with supporting teams (Service Desk team, Desktop Engineering and Infrastructure Systems) to provide support for user platforms where necessary.
Responsibilities
This team presently owns multiple areas of the environment. Technical expertise with solutions for patching, backups, monitoring and auditing systems will be called upon daily.
This teams is responsible for all datacenter hardware, and associated vendor tickets for support.
Day to day management of Systems team to provide comprehensive engineering and maintenance support for enterprise platforms
Responsible for team projects and end users requests leveraging Jira and Jira Service Desk (Incident Management and Service Desk support requests)
Developing and Enforcing IT standards, procedures, policies, and best practices
Security focus to confirm that best practices are followed and remediation where necessary is applied in a timely manner
Assist with Service Desk team requests (Desktop, VDI, Phone, Mobile, etc) on a regular basis to ensure timely resolution of user issues
Monitor and respond quickly and effectively to requests received through the service desk system
Respond to reported issues in person, chat, by phone and/or via email as required
Deliver and manage collaboration, printing, phone, conferencing and other related systems
Support employee mobile devices through a mobile device management platform (MDM)
Provide support to resolve escalated issues and as required in root cause discovery of production impacting events
Review and enhance documentation for troubleshooting and resolution procedures
Evening or weekend work required (Changes are implemented in the evening, patching or other critical work may be required on weekends).
Qualifications
Prior hands on technical experience is a requirement for this position
7+ years is a technical support function (as a developer or in IT)
Technical experience with multiple industry standard technology platforms (Dell/HP/Cisco Servers, EMC Hardware, Microsoft Windows / Exchange, VMWare, VMWare Horizon)
Proven technical expertise resolving complex problems across a broad range of applications
Ability to communicate well within and across teams; foster relationships throughout the organization, and build trust amongst peers through demonstrated strong job performance.
Technical Plus
Prior experience as a technical lead and ability to provide guidance to team members on troubleshooting, documentation, implementation, to foster professional growth and increase work productivity
We maintain a friendly, team-oriented environment and place a high value on professionalism, attitude and initiative.