Associate Director, Gene Therapy Patient Access & Reimbursement (South Central) at Ultragenyx in Novato, CA

Why Join Us? Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

Position Summary:

ultradedicated – Your biggest challenges yield rare possibilities

The Gene Therapy Guide is a regional field-based position that help support patient/caregivers at every step of the treatment journey regarding access, reimbursement, abd logistics. The Gene Therapy Guide will work closely with Qualified Treatment Centers, physicians, genetic counselors, nurses, pharmacists, and ancillary staff, as well as patients and caregivers of patients to onboard and address barriers to patient access. This role will involve intricate collaboration with the Ultragenyx Commercial Field Team, to ensure that the team is working in concert to have patients, physician’s offices and partners gain access to therapy.

Work Model:

Field: Officially documented as working as a member of the Ultragenyx field team, generally interacting with third parties on behalf of Ultragenyx.

Responsibilities:

Hands on and personalized coordination of patient care using a multi-disciplinary team approach, including live meetings with Patients/Caregivers and clinics to educate and support access to therapy
Reimbursement conflict resolution with assigned patients and accounts, including detailed understanding of reimbursement process and resourcing for alternative insurance and access options for patients
Provide expertise in coordination of care, working with internal UltraCare, sites of care, specialty pharmacy and payors
Work as part of a cross functional team to assess Qualified Treatment Center feasibility.
Provide resources for possible reimbursement education to patients and families to ensure that they are well informed in order to make appropriate decisions regarding their treatment options
Answer questions about the condition, medication, and help the patient/caregivers follow guidance from their physician.

Requirements:

5 to 7 years of prior patient access and reimbursement experience required
Previous Gene Therapy patient services experience preferred
Ability to travel 60-70%, with flexibility to adapt schedule to patient/caregiver needs
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
Ability to problem solve complex reimbursement scenarios and maintain strong emotional resilience to remain professional during difficult patient or medical calls
BA/BS in the life sciences or communications preferred
Reliable, conscientious and responsible and independently able to manage time and balance priorities
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills #LI-Remote

The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location.

This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.

Pay Range$166,900—$206,100 USD Full Time employees across the globe enjoy a range of benefits, including, but not limited to: · Generous vacation time and public holidays observed by the company · Volunteer days · Long term incentive and Employee stock purchase plans or equivalent offerings · Employee wellbeing benefits · Fitness reimbursement · Tuition sponsoring · Professional development plans * Benefits vary by region and country

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com.

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Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.