Hyatt Regency Miami
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.
Our Downtown Miami Hotel is next to one of the trendiest neighborhoods in Miami, known as Brickell. Our iconic white towers overlook the Miami River and our ideal downtown location puts you steps from the Miami Riverwalk, Bayfront Park, and close to the Port of Miami and the Kaseya Center (formerly FTX Arena). For a day of shopping, our hotel is near Brickell City Centre. Or, explore Little Havana and tour the Frost Museum of Science.
The Information Technology Analyst will support five area hotel properties: Hyatt Regency Miami, Hyatt Regency Coral Gables, Andaz Miami Beach, Dream South Beach and Thompson Miami Beach. This role will report to local Area IT Manager and will be responsible for handling Tier 1 & 2 support tickets, requests, and activities. This candidate will interact with hotel colleagues on all levels to provide prompt answers, provide assistance, and resolve Tier 1 & 2 IT related issues in a timely manner. The ideal candidate will have extreme attention to detail, proven troubleshooting skills, and strong verbal and written communication skills across multiple platforms.
Essential Functions:
· Provide level 1 & 2 support for all colleague requests for hotel systems and applications using internal ticketing system
· Assist in supporting and maintaining local area network for 3 hotel properties
· Schedule and perform regular software and hardware maintenance
· Follow appropriate company standards of PC imaging, configurations and software installations
· Establish priorities for daily, weekly, and monthly projects and related tasks based on business needs to meet deadlines
· Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows 10/11 and Microsoft Windows Server Operating Systems
· Maintain internal software/hardware inventory systems
· Assist with general IT needs as directed from the Area IT manager
We Offer Excellent Benefits:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance
- 401K with company match
- Paid Vacation, sick days, new child leave, and personal day
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple. AT&T, Verizon, Headspace and many more
Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.
Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
Qualifications
· 2-3 years of related IT experience
· Associates degree in computer science, MIS, or related field preferred
· CompTIA A+, CompTIA Network+ or equivalent IT certifications preferred
· Candidates must have knowledge of Microsoft 10/11; Microsoft Windows Server 2016 and 2019; Microsoft Office Suite; Microsoft Active Directory; Basic knowledge of IP networking protocols and standards
· Strong written and verbal communication skills
· Strong multi-tasking capabilities
· Exceptional time management and organizational skills
· Candidates must be detail oriented
· Possess a superior level of computer knowledge
· Must be able to lift 30 pounds, including the ability to bend and stoop
