JOB SUMMARY

Utilizes analytics to drive excellent customer experience. Delivers actionable insights to stakeholders through descriptive, predictive and prescriptive analytics. Provides complex database analytics and reporting services to clinicians and customers. Oversees data collection from multiple sources, examines data and creates metrics to drive clinical and operational performance improvement. Performs requirements definition, development, testing, research and ad-hoc reporting as requested. Manages both departmental and matrixed resources.

SALARY

The pay range for this position is $36.49/hr. (entry-level qualifications) - $63.11/hr. (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience"

ESSENTIAL FUNCTIONS OF THE ROLE

• Gather and document data requirements from customers and working with data engineering to deliver on them. Analyze and translate requirements into technical specifications, process and workflows. May serve in a lead consultant role for all customer contact and resource management.
• Manage customer data warehouse plans for Customer Analytics by driving the design, building, and launching of new data models and data pipelines in production.
• Drive data quality, reliability and integrity for Customer Analytics.
• Analyze business requirements and source systems to design and develop solutions using a variety of toolsets. Develop the deliverables requested utilizing the most appropriate analytic tools while incorporating process efficiencies.
• Assess, produce and/or develop complex relevant, standard, or custom information (reports, dashboards, interactive reporting, charts, graphs and tables) from various data sources by querying data and generating the associated output. Distribute and disseminate analytical deliverables to applicable agencies, researchers, management and other customers.
• Partner with stakeholders to define, implement, and track performance metrics. Lead validation of output and metrics to ensure data quality, reliability and integrity.
• Interpret complex data and associated deliverables (reports, dashboards, interactive reporting, charts, graphs and tables) in plain business language for executive and clinical staff. Effectively solve complex problems, summarize information and create intuitive/digestible information by selecting visualizations that are fit for purpose.
• Develop statistical, economic and financial analysis from data to evaluate performance and drive relevant business or clinical initiatives. Analyze data for trends, observations, improvements and make recommendations.
• Gather intelligence on existing clinical or operational processes and expert input from relevant clinical stakeholders to elicit requirements to accomplish team goals
• Provide training and mentoring to junior colleagues.

KEY SUCCESS FACTORS

• Bachelor's degree in Statistics, Operations Research, Physics, Computer Science, Economics, Business, Clinical or other similar degree or equivalent experience required.
• Master's degree preferred.
• Advanced data manipulation, troubleshooting and analytical skills.
• Strong experience in BI, data warehousing and data architecture.
• Advanced Excel and development skills in the use of enterprise statistical and BI tools, such as Tableau, PowerBI or QlickView.
• Advanced skill in the use of programming languages such as SAS, SQL, R or Python.
• Experience with Snowflake or Cloud Data Platform.
• Ability to gather and analyze data using descriptive, predictive and prescriptive analytics with experiences in forecasting, A/B testing and AI/ML.
• Strong data visualization skills, enabling intuitive UX to drive actionable insights.
• Ability to work with complex data of varying levels of quality and validity and having the ability to extract, clean and transform data for business analysis tasks.
• Ability to learn new processes and to find opportunities to gain efficiencies in current environment.
• Strong communication, people skills, team-orientation and a professional attitude.
• Knowledge of ETL & Data Warehousing.

BENEFITS

Our competitive benefits package includes the following.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level