Admissions Representative - Seasonal at Monterey Bay Aquarium in Monterey, CA

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.

PLEASE NOTE THAT THIS IS A SEASONAL POSITION WITH HIRING SLATED TO TAKE PLACE BETWEEN APRIL AND MAY of 2025!

THIS ROLE MUST HAVE FULL-TIME AVAILABILITY

Job Summary:

Under direct supervision, the Admissions Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The Admissions Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high-volume days and providing individual hospitality on low-volume days. Perform other duties as required.

Core Activities:

Proactively greet guests and engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium and Welcome, and check-in, orient, and escort groups through Hovden Way
Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membership
Engage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibits
Maintain an ongoing knowledge of the Aquarium’s exhibits and programs, as well as common information related to the Monterey area
Effectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests
Handle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership Entrances
Engage guests throughout the Aquarium via various Guest Experience Operations activities
Support guests, volunteers, and other staff with safe and efficient exit, check-in, and re-entry procedures during an Emergency Evacuation
Support other Operations Department workgroups, as well as other Guest Experience Departments (for example, assisting our Guest Support Service team with daily tasks)
Attend scheduled staff trainings and departmental meetings, as well as complete all required trainings assigned by Supervisors and/or MBA HR and Safety Departments
Assist with mentoring incoming staff

Preferred Knowledge, Skills & Abilities (KSAs):

Experience in hospitality, customer service, and/or attractions industry
Strong interpersonal and teamwork skills
Experience working both independently and as a member of a team
Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift
Experience working with diverse audiences
Ability to work indoors and out for the full duration of the scheduled shift
Ability/comfort proactively approaching guests
Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)
Ability to work alongside Teen Conservation Leader (TCL) students
Available to work both weekdays and weekends, as well as holidays
Ability to demonstrate support for the Monterey Bay Aquarium’s mission
Ability to work within, and maintain Monterey Bay Aquarium’s Core Values

Physical Requirements to Perform Essential Job Functions:

Typical office equipment
Constant sitting, standing, walking, bending
Occasional unassisted lifting up to 50 lbs
Typical office environment, main aquarium, and exhibits, occasional offsite events

Hourly Compensation Range Minimum:

$22.00 USD per hour.