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Administrative Assistant
Riverside's Connect2Recovery program is seeking an Administrative Assistant to join our Norwood based team.
The Administrative Assistant is critical to the efficient functioning of the program as well as a primary point of contact with our consumers, facilitating communication and responding to consumer needs. The Administrative Assistant is responsible for managing the flow of information, communication, and data between the staff and consumers of the program, Riverside’s administrative office and other programs, and other providers. The Administrative Assistant will also maintain and organize necessary databases and files, and perform general receptionist and clerical duties to enhance the efficient operation of the program.
Responsibilities include:
- Handle all referrals and inquiries regarding program services including checking insurances, assigning clients and managing associated databases.
- Assist with and/or complete weekly insurance eligibility checks on clients.
- Answer telephones, screen, and direct calls to the appropriate individuals.
- Create and maintain electronic files, following division and program standards.
- Enter billing information into computer billing system
- Complete all required administrative documentation in a timely fashion and maintain consumer record files in accordance with quality assurance standards.
- Maintain confidentiality of clinical records and privileged information in conformity with state and federal law and regulations.
- Respect and protect the Human Rights of consumers in the program.
Schedule: Part-Time 16 hours, Mother's Hours Friendly!
Pay Rate: $20.60/hourly
Location: Norwood, MA with available Remote work
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.
Benefits include:
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts – both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Hear what employees think about working for Riverside!
Required Skills
- Successful candidates must be highly organized, detail oriented, reliable, responsible and friendly
- Strong interpersonal, communication, and computer skills required
- Minimum of three years proven experience using Microsoft Office programs including Microsoft Word, Outlook, Excel and Access preferred
- Previous experience in a mental health or social services setting is preferred, but not required
- Valid Driver's License and dependable vehicle required
Required Experience
- High school diploma or equivalent required; Bachelor’s degree preferred
- Minimum of 1-2 years administrative experience required
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.