Full Job Description
While we are proud of our heritage, we are even more excited about our future, and if you are the person we are looking for, we'd be thrilled to share it with you. As an Administrative Assistant, you are the backbone of the function. You ensure that the Project Leaders (PLs), Principals and Directors you support have what they need to seamlessly serve the needs of our clients, while also meeting their internal commitments and goals. You anticipate customer need, look ahead and prevent problems from arising. This position involves scheduling (and rescheduling) meetings, booking (and unbooking) travel, managing case team logistics, keeping track of time and expenses, and keeping up with the fast pace of our Consulting Team.
We operate in a hybrid model, which means you can be in the office about half of the time and have the flexibility to work remotely (if you choose) for the other part of the week. The office is a community of thoughtful, highly motivated and service-minded people. Administrative Assistants (“AAs”) help shape our culture by actively participating in office life, and collaborate across functions to help fellow Business Services Team (BST) members. Our philosophy is to grow by growing others, and you become more tenured, you will serve as role models to more junior members of the Admin team. We work hard together, and we go out of our way to support each other – we want everyone to be successful, individually and as a team.
We won't define a career path for you – but some of our AAs we've hired in this role have gone on to have long and successful careers as Executive Assistants at BCG; others have gone into work in one of our many Practice Areas; some have managed teams or rotated through a number of other functions. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.
- Organizing and scheduling client and internal meetings and events
- Coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation
- Processing timesheets and expenses on a timely basis
- Supporting administrative aspects of customer’s internal commitments: practice area activities, BCG leadership committees, recruiting, etc.
- PLs, Principals and Directors – understand preferences relating to travel, calendar, client work, etc.
- Clients and their Assistants – facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail
- EA and AA peers – provide back-up support to other assistant team members
- BST peers and internal resources – obtain and share information with wider team as needed; help case team navigate internal resources
- Conducting research and gathering information
- Assisting with the creation and preparation of client team materials – slides, proposals, onboarding decks, including proofreading and copying/binding
- Additional items that you (or your customers) feel may be useful – be innovative and think creatively
- Keeping them informed of critical information they may not be aware of
- Guiding them toward making right decisions about use of time
Performing other duties as assigned or required; responsibilities will vary
- Bachelor's degree, strongly preferred
- Demonstrated customer service experience
- Minimum of 1 year of experience in a fast-paced environment (extremely fast paced!), or customer-service environment, strongly preferred
- High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service
- Strong intellectual curiosity – a hunger and desire to always be learning, experiencing and growing
- Insightful – drives the business forward by connecting the dots
- Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
- Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
- Relationship-oriented – ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
- Team player – proactively seeks opportunities to help others; will go above and beyond in order to get the job done
- Dedicated to our values – open and inclusive to all members of the team and support them as equals
- Committed to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
- Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
- Trustworthy – a vault (you will be privy to confidential information)
- Flexibility – doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; adopts new ways of working in a hybrid environment
- Self-motivated – a "can-do" demeanor with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
- Passion – hone your “superpower” and bring your true authentic self to work
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