Account Manager II- Employee Benefits at NFP in Bethesda, MD

Who We Are

NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary of Role:

Elevate your career as an Account Manager at NFP, where you'll be more than just a team member—you'll be a catalyst for exceptional client experiences. Immerse yourself in a role that blends technology with personalized service, ensuring each client feels uniquely valued. As a pivotal member of our account management team, you will play a critical role in nurturing client relationships, ensuring their utmost satisfaction, and solidifying their loyalty to our brand. In this role, you will manage your own portfolio of clients, taking charge of the day-to-day interactions and becoming their go-to for exceptional service Your responsibility extends beyond mere management; you will be the cornerstone of our promise to deliver top-notch service, working seamlessly across various operational teams.

Be the difference, be the change, be part of our dynamic team.

Essential Duties and Responsibilities:

On a granular level, you will manage the renewal and marketing process, prepare materials for presentations and communications in collaboration with their more senior team members, and lead the Open Enrollment process

On a holistic level, you will form trusted partnerships with clients that inspire absolute confidence in our solutions, and in our ability to enhance their prosperity

Take an active role in client interactions

Manage the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors

Lead Open Enrollment

Work proactively to effectively and efficiently deliver services to clients

Knowledge, Skills, and/or Abilities:

Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services

Ability to work independently and anticipate client and team needs

Effective time management and decision-making skills

Diligent follow up skills

Ability to express ideas clearly in both written and oral communications

Strong Microsoft Excel and PowerPoint skills

Commanding presentation and public speaking abilities

Education and/or Experience:

BA/BS preferred

1-3 years of industry line experience

Industry knowledge of benefits administration, Healthcare Reform, and carrier products and services

Proven success selling services and working in a consultative role

Certificates, Licenses, Registration:

Life, Accident and Health Insurance License required within 90 days of hire

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.